Announcing the New FACC-NY Podcast

June 29, 2020

Today we’re happy to announce the imminent launch of our new podcast Thinking Beyond: Let's Talk Innovation for the Future!

Each episode of Thinking Beyond will treat you to an in-depth conversation with industry leaders in the FACC-NY network. These will be the stories behind the stories you read every day on the site and within the professional  community. The big ideas that often get missed in the mix of the unrelenting news cycle.

Part 1 of our first episode, which drops Wednesday, July 1, will feature a discussion for the future of the customer experience with Marie Dubiez, Managing Director of the Americas at Albatross CX, on the broad aspects of Customer Experience (CX), what has changed, what has remained the same, what defines a good CX strategy and the impact COVID-19 has had on CX within the Luxury Retail space. 

To access a COVID-19 & CX Strategy Slide Deck Prepared by Albatross CX before the launch of the podcast, please click here.

Subscribe where you get your podcasts and check out the trailer below: