This event is currently full.
Experience is the new battlefield, and CX today is the cornerstone of an effective brand differentiation strategy. This is especially relevant for the millennial audience, which is more attuned to experience than products.  Luxury players are experts at delivering outstanding experiences in their physical stores, fostering emotional connections with their customers to nurture loyalty. But how to translate these unique experiences to the digital space?

 

 

**This event is currently full. If you would like to be added to the waiting list, please contact kheath@faccnyc.org.**

Experience is the new battlefield, and CX today is the cornerstone of an effective brand differentiation strategy. This is especially relevant for the millennial audience, which is more attuned to experience than products. 

Luxury players are experts at delivering outstanding experiences in their physical stores, fostering emotional connections with their customers to nurture loyalty. But how to translate these unique experiences to the digital space?

How to build highly personalized digital experiences that meet the expectations of your luxury consumers while respecting their rising concerns over privacy? And how do you leverage AI to build a smarter, superior digital CX?

Join Contentsquare, the only complete digital experience platform, and learn how to:

  • Delight every customer, every time, and increase retention
  • Leverage content for community building
  • Break down customer intelligence silos for higher impact
  • Harness the power of data to strengthen brand 

The keynote presentation will be followed by Q&A and a networking cocktail reception with wine and hors d'oeuvres. 

Meet our Speaker:

Jean-Marc Bellaiche, Chief Marketing, Partnership & Strategy Officer.
Jean-Marc is in charge of Contentsquare’s global strategy, and heads up the global marketing and partners teams. Jean-Marc was a Senior Partner at the Boston Consulting Group (BCG), where he led the global luxury, beauty and fashion practice. During his 22 years at BCG,  he worked closely with the executive teams of major global brands including Louis Vuitton, Chanel, Dior, Tiffany & Co, Clarins and L’Oreal, advising on their growth strategy.

Prior to joining Contentsquare, Jean-Marc spent 4 years at Tiffany & Co where he was Senior Vice President Strategy and Business Development. Jean-Marc has a degree from Centrale Paris (class of 1992) and an MBA from the Insead business school (class of 1996).He is known for his strategic vision, excellent communication skills and his perfect grasp of the challenges and mindset of Contentsquare’s clients and partners. 

About ContentSquare: 

Contentsquare empowers brands to act on unique behavioral insights to turn experience into a measurable advantage. The leading experience analytics platform, Contentsquare transforms trillions of digital behaviors daily into intelligent visualizations and recommendations everyone can use to grow revenue, increase loyalty and fuel innovation. Contentsquare customers benefit from access to benchmarks and predictive scoring based on the leading global data set of digital behavior across geographies and industries. The company acquired Clicktale in 2019 and serves more than 600 enterprises worldwide, including 30% of the Fortune Global 100. For more information, visit contentsquare.com.

Many thanks to our Luxury Series Sponsor: 

Many thanks to our Delicious Partner:

 

**This event is currently full. If you would like to be added to the waiting list, please contact kheath@faccnyc.org.**

 

 

 

When
November 12th, 2019 6:00 PM   through   8:00 PM
Location
agnès b.
50 Howard Street
New York, Ny, NY 10013
United States

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Tickets Pricing
Non-Member $ 60.00
Member $ 0.00